These Terms and Conditions set out the basis on which we supply domestic and commercial removal services in Finchley and surrounding areas. By placing a booking, paying a deposit, or allowing our team to commence work, you agree to be bound by these Terms and Conditions. If you do not agree, you should not proceed with the booking.
In these Terms and Conditions, the following expressions apply:
Company means the removal company providing the services.
Customer means the person, firm or organisation who requests and pays for the services.
Services means removal, packing, loading, transport, unloading, unpacking, storage, waste carriage and any related services provided by the Company.
Premises means the collection and delivery addresses, and any other locations where the Services are carried out.
Goods means the items to be moved, transported, stored or handled by the Company.
The Company provides residential and commercial removals, including packing, loading, transport, unloading, and where agreed, storage and waste removal services, operating primarily in Finchley and nearby districts. The precise scope of Services for each job will be set out in a quotation or confirmation issued by the Company.
The Company reserves the right to refuse to handle any item which it reasonably believes is unsafe, illegal, hazardous, excessively heavy, or likely to cause damage to property, vehicles or personnel.
All quotations are based on the information provided by the Customer. The Customer must ensure that all details are complete and accurate, including property access, number of floors, presence of lifts, parking restrictions, size and quantity of items, and any special handling requirements.
Unless otherwise stated in writing, quotations are exclusive of parking charges, congestion charges, tolls and any third-party fees, which will be charged at cost where applicable.
Quotations are normally valid for a limited period from the date of issue. The Company may withdraw or amend a quotation at any time before acceptance. A quotation does not constitute a binding contract until the booking has been confirmed in writing by the Company.
A booking is considered provisional until confirmed by the Company. To make a booking, the Customer must provide full contact details, service addresses, preferred dates and times, and a description of the work required.
The Company may require a site visit, video survey or detailed inventory before confirming the quotation and booking. The Customer must disclose any relevant information that may affect the delivery of the Services, including restricted access, low bridges, narrow staircases, parking limitations or time-controlled loading bays.
A booking is confirmed only when the Company issues a written confirmation, which may be by letter or electronic message, and when any required deposit has been received in cleared funds.
The Customer is responsible for checking the booking confirmation and notifying the Company promptly of any errors or omissions. The Company cannot be held responsible for delays or costs resulting from incorrect or incomplete information supplied by the Customer.
If the Customer wishes to change the date, time, scope or address after the booking has been confirmed, the Customer must notify the Company as soon as possible. All changes are subject to availability and may result in a revised quotation.
The Company reserves the right to charge additional fees for changes that increase the duration, complexity or distance of the job. If the Customer’s requested change cannot be accommodated, the original booking and cancellation terms will apply.
Unless otherwise agreed in writing, the Customer must pay a deposit at the time of booking, with the balance due either prior to the date of the move or immediately upon completion of the Services, as advised by the Company.
The Company may accept various payment methods, which will be advised to the Customer. All payments must be made in the currency and within the timeframes specified by the Company.
If the Services are charged on an hourly basis, the chargeable time will start from the agreed arrival time, or the actual arrival time if the Customer has requested an earlier start, and will run until the team has completed the unloading and any agreed tasks at the final destination.
Where a fixed price has been agreed, this is based on the information provided and normal working conditions. Additional charges may apply where:
Access is more difficult than described or involves additional floors or long carries.
There are unexpected delays caused by the Customer or by circumstances within the Customer’s control.
Additional items, dismantling, assembly, packing, or waiting time are required beyond what was originally agreed.
The Company reserves the right to charge interest on overdue amounts at the statutory rate until payment is received in full. The Customer will be liable for all reasonable costs incurred by the Company in recovering overdue payments, including legal and administrative costs.
The Customer must ensure that:
Suitable parking is available for the Company’s vehicles, with any necessary permits or permissions obtained in advance.
All Goods are properly packed, labelled and ready for removal, unless packing services have been agreed.
Appliances are disconnected, defrosted and drained, and that gas, water and electrical disconnections are carried out by qualified persons where required.
All valuables, important documents, money, jewellery and irreplaceable items are kept separately and not included in the load unless specifically agreed in writing.
The Customer or a representative is present at the Premises throughout the work to provide access, directions and approvals.
The Customer is responsible for paying any parking fines or penalties arising from inadequate parking arrangements or instructions provided by the Customer.
The Customer may cancel or postpone a booking by giving notice to the Company. The following cancellation charges may apply unless otherwise agreed in writing:
If cancellation or postponement is received more than a specified number of working days before the scheduled service date, the Company may retain part or all of the deposit to cover administrative costs.
If cancellation or postponement is received at shorter notice, including within seventy-two hours of the scheduled start time, the Company may charge a higher proportion of the quoted price to cover loss of work and allocated resources.
Exact timeframes and percentages will be confirmed in the Customer’s quotation or booking confirmation. The Company may, at its discretion, reduce or waive charges in certain circumstances, but is under no obligation to do so.
If the Company needs to cancel or significantly amend a booking due to operational reasons, safety concerns or circumstances beyond its reasonable control, it will notify the Customer as soon as practicable and either reschedule the job or refund any payments received for the affected Services. The Company will not be liable for any consequential losses arising from such cancellation.
The Company will use reasonable efforts to arrive at the agreed time but cannot guarantee precise arrival or completion times. Removal work is subject to traffic, weather, access conditions, and other factors beyond the Company’s control.
If the team is delayed due to issues such as late access to the Premises, keys not being available, incomplete packing, or other Customer-related matters, additional waiting time or labour charges may be applied.
The Customer should ensure that the Premises are ready for the removal team and that access is clear, including stairways, corridors, lifts and doorways. The Company is not responsible for delay or failure to complete the work where adequate access is not available.
The Company will take reasonable care in handling the Goods and in carrying out the Services. However, the Company’s liability is subject to the following limitations.
The Company is not liable for loss or damage arising from:
Poorly packed or unprotected items packed by the Customer.
Normal wear and tear, scratching, scuffing or minor damage that may occur during handling and transit.
Inherent defects, weakness, or pre-existing damage to items, including assembled flat-pack furniture not designed to be moved in an assembled state.
Electrical or mechanical failure of appliances or equipment, unless caused by physical damage resulting from the Company’s negligence.
Loss of data, digital content, software or records.
The Company will not be liable for valuables, money, jewellery, watches, important documents or irreplaceable items, unless specifically declared and accepted in writing by the Company before the Services commence.
Where the Company is found liable for loss or damage to Goods, its liability may be limited to a fixed amount per item or per job, as stated in the quotation or booking confirmation, or by any applicable insurance policy. The Customer is encouraged to arrange their own additional insurance cover if the value of the Goods exceeds the Company’s liability limit.
The Company will not be liable for indirect or consequential loss, including loss of profit, loss of income, or loss of enjoyment, arising from delays, damage, or failure to provide the Services.
Any visible damage or concern should be reported to the team leader as soon as it is noticed, and recorded before the team leaves the Premises where possible.
Formal complaints or claims must be submitted to the Company in writing within a reasonable period from the date of the move or from the date the issue was discovered. The Customer should provide full details and, where available, supporting evidence such as photographs and receipts.
The Company will investigate all properly notified claims and aim to respond within a reasonable time. Failure to report damage or loss within the stated period may prejudice the Company’s ability to properly investigate and may affect the outcome of any claim.
Where the Company provides removal or disposal of waste, it does so as a carrier of waste in accordance with applicable waste management and environmental regulations. The Company will only remove waste that it is lawfully permitted to carry and dispose of.
The Customer must not ask the Company to remove hazardous, controlled or prohibited waste, including chemicals, solvents, asbestos, medical waste, gas cylinders, paint, oils or flammable liquids, unless previously agreed and legally permissible.
All waste disposal charges are separate from standard removal fees and will be confirmed to the Customer in advance where possible. Additional charges may apply where the nature or volume of waste differs from the description originally provided.
The Company will use licensed disposal facilities and will take reasonable steps to ensure that waste is handled, recycled or disposed of in a lawful and environmentally responsible manner.
The Company maintains appropriate business insurance for its operations, including public liability cover and, where stated, cover for Goods in transit. The level and scope of cover may be detailed in the quotation or made available upon request.
The Customer is responsible for ensuring that any additional cover required for high-value or fragile items is arranged, either through the Company if offered, or independently. The Company does not automatically provide full replacement value cover for all items unless expressly stated in writing.
The Company is committed to maintaining a safe working environment for Customers, staff and the public. The Customer agrees to co-operate with the Company in maintaining safe conditions at the Premises.
The Company’s staff are entitled to stop work if they reasonably believe that carrying on would pose a risk to health, safety or property. This may include unsafe access, structural instability, aggressive behaviour or the presence of hazardous substances.
The Customer must ensure that children, pets and other persons are kept clear of moving operations, lifting areas and vehicle loading zones.
The Company will not be liable for any delay, cancellation or failure to perform any of its obligations where such delay or failure is due to events beyond its reasonable control. This may include severe weather, road closures, accidents, strikes, civil unrest, acts of terrorism, acts of government or regulatory authorities, pandemics or other unforeseen circumstances.
In such cases, the Company will take reasonable steps to minimise disruption and, where possible, rearrange the Services. Any revised arrangements will be agreed with the Customer.
The Company will collect and use personal information provided by the Customer for the purposes of administering bookings, delivering the Services, processing payments and fulfilling legal obligations.
The Company will take reasonable steps to keep personal data secure and will not share such data with third parties except where necessary for the performance of the Services, processing of payments, compliance with legal obligations, or where the Customer has given consent.
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising from or related to these Terms and Conditions or the Services provided.
If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal and enforceable, and the remaining provisions shall continue in full force and effect.
No failure or delay by the Company in exercising any right or remedy shall constitute a waiver of that or any other right or remedy, nor shall it prevent or restrict the further exercise of that or any other right or remedy.
These Terms and Conditions, together with any written quotation or booking confirmation, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence or understandings.
The Customer may not assign or transfer their rights or obligations under these Terms and Conditions without the prior written consent of the Company.
The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking, unless a change is required by law or regulation.
We pride ourselves in offering tghe cheapest services that are above and beyond any other removal companies in Finchley, N2.
| Transit Van | 1 Man | 2 Men |
| Per hour /Min 2 hrs/ | from £60 | from £84 |
| Per half day /Up to 4 hrs/ | from £240 | from £336 |
| Per day /Up to 8 hrs/ | from £480 | from £672 |
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